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Seeking a qualified firm to provide ambulance billing collection, financial reporting and analytical services for ambulance services rendered by the Oak Brook Fire Department for Advanced Life Support ("ALS"), Basic Life Support ("BLS"), and non-transport calls as per local ordinance. See attached file.
The selected vendor will manage comprehensive emergency medical services (EMS) and first responder fee billing and collections, including claim processing and submission to Medicare, Medi-Cal, private insurance, and patients for 911 ambulance transports (1,429 transports in 2025 across ALS, BLS, and TNT classifications); customer service and patient support with Spanish multilingual capabilities; accounts receivable, denial, and refund management; integration with the City's electronic health record (EHR) system; California EMS reimbursement support (VRRP, IGT, PP-GEMT, and AB 716 compliance); and monthly financial reporting.
